First broadcast September 19, 2017 on BBC 5 live’s lates program with Phil Williams.
Over 300,000 Ryanair customers had their flights cancelled in September 2017 after the airline miscalculated pilots annual leave.
It caused not only inconvenience, but also heartache for one customer Karen Gold. I found Karen’s story and got her to speak exclusively to BBC 5 live.
We’ve heard a lot of stories about the impact of Ryanair’s flight cancellations over the past few days, but this one is particularly heartbreaking.
Last Monday Karen Gold got a call to say her 86-year-old Dad had died suddenly.
Her parents retired in the south of France ten years ago, so she immediately travelled from her home in Loch Lomond to her parent’s home in Lodève.
Last night at 8.15 she got the “dreaded email” to say her flight back to Scotland had been cancelled. She now says she won’t be able to stay to scatter her Dad’s ashes.
A little earlier she explained to me how events have unfolded.